In this video, Conny Kalcher, the chief customer officer at Zurich, discusses how artificial intelligence is transforming customer communication. She explains how Zurich is leveraging AI technology to enhance interactions, improve service efficiency, and personalize customer experiences. Kalcher emphasizes the importance of training employees to effectively use AI tools, ensuring better engagement and more responsive support for clients. The video highlights Zurich's innovative approach to integrating AI into its customer service strategy.