Zurich group chief customer officer Conny Kalcher shares how AI can improve communication with customers

About Zurich group chief customer officer Conny Kalcher shares how AI can improve communication with customers

In this video, Conny Kalcher, the group chief customer officer at Zurich, discusses how artificial intelligence is transforming customer communication within the insurance industry. She explains how Zurich is leveraging AI technology and employee training to enhance interactions with customers, improve service quality, and streamline processes. Conny highlights the company's commitment to innovative solutions that foster better engagement, demonstrating AI's potential to redefine customer experiences in a competitive market.